[b][UPDATE 2/25/15] The 1.1.1 Update contains a fix for this issue. If you have not installed this update, please exit Destiny and re-launch to take the patch. If you are still encountering this issue after updating Destiny and following the troubleshooting guide, please let us know.[/b]
[b][u]PLEASE NOTE:[/u] This post is ONLY for the Redownloading issue. Please do not post offtopic as it pushes down posts of people who are still experiencing this problem; players that do this will be removed from the thread.[/b]
Hello all,
We have been investigating the issue where Xbox One players experience a re-download of a 76mb update every time they play Destiny. We have a few troubleshooting options that [b]we highly recommend players attempt in the order we present them[/b]:
[b]Check your internet connection[/b]
Are you on a wired or wireless connection? If you are on WiFi or mobile hotspots, we recommend using a wired connection to complete your installation, as sometimes this update is due to the connection failing or hiccuping during the update.
[b]Clear your cache[/b]
Clearing the console's cache has been the most successful way of getting out of this state. Please see below for more information as there are [b]two ways[/b] to clear the cache on your console. Once it is cleared it will resume your update.
-Launch Destiny on your console (Do not press A to play)
-At the sign on screen (the screen that prompts you “Press A To Play”) press and hold the following buttons for ~10 seconds, or until the game launches : Right Bumper (RB) + Left Bumper (LB) + down on the dpad
-[b]PLEASE NOTE:[/b] This button command should only be used on the “Press A To Play” screen
OR
-Completely shut your console off
-Go to Settings
-Go to Power & startup
-Press Turn Xbox off
-Once the console is completely off, unplug the power cord from the back of the console and let sit for ~5 minutes
-Power the console on and re-launch Destiny
[b]Re-launching the game after playing a different game[/b]
This issue could also be caused by game installs overlapping each other on your hard drive. Sometimes this can be sorted by simply closing Destiny and launch a recently played game (that is NOT Destiny). Please follow the steps below:
1. Launch Destiny
2. Close Destiny
3. Launch recently played/downloaded game
4. Play for a bit (20-30 minutes is recommended)
5. Close recently played/downloaded game
6. Launch Destiny
At this point, the update will pop up and follow through, and the issue should resolve.
Players who own the disc copy of Destiny have reported that their issue resolved after borrowing a friend's disc and attempting the update, or cleaning the disc. We realize this issue can occur with digital copies, and this solution may not be ideal.
[b]We are aware that these steps may not resolve this issue, and if none of these steps help then re-installing the game may work.[/b] Your progress and characters are saved server-side on your account, so you do not need to worry about losing progress if you uninstall. Please know that Bungie is investigating a report on people who cannot resolve this issue with the steps provided. We thank you for your patience as we investigate.
English
#Help
-
5 RepliesI am on Xbox One. I am a level 30 Titan. I have 2 sons one is a level 28 Warlok and the other a level 23 Titan. So we have been playing since the day of release. I will add with out any major issues. Until this Lizard Attack. However the the Lizard Attack was against Microsoft and Sony I don't see them saying they hacked Bungie or Activision specifically. After 5 days of not being able to sign into Destiny, I was finally able to get on and play yesterday for about 2 hours (only after downloading the 76.87mb update 3 times in a row, literally). Today, however I can not get past the first 836KB part of the update (my update starts off with a 836KB part, then goes to 1.05MB, then jumps to 76.87mb) does 10% of the 836KB and then drops out and gives me the wasp error code. I've got the wasp and turtle error codes all day and have not been able to successfully sign into Destiny since last night. I can play BF4, GTA, Assassins Creed Unity, Minecraft & Titanfall without any issues. So I read this post and tried all of the methods, except the deleting of Destiny and reinstalling. The reason I have yet to do this is because I fear Bungies servers are going to repeatedly drop the connection and it will never fully download again. I understand that clearing the cache can get rid of a corrupt file, but Bungie please read the overwellming responses that clearing the Cache with either method is [b]NOT resolving this issue[/b]. Bungie keeps saying that we need to check our connection, but if we are all able to play everything except Destiny that would suggest the majority of this issue is happening on your server side or possibly some code on your end has gotten corrupt. But it is clearly a major issue for all involved. Anyway I just wanted to share with [b]Bungie[/b] and the rest of the community that clearing the cache is not working. Can some one post if deleting and re-installing Destiny solves the issues at hand (i.e.: unable to log in, and/or the 76.87MB update overtime you sign in).