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Edited by BNGHelp2: 11/3/2014 8:20:23 PM
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Bungie, why are you deliberately neglecting customers with disconnect issues?

I've been frequenting this forum the past few days in an attempt to have [url=http://www.bungie.net/en/Forum/Post/76303071/0/0/1]my issue[/url] regarding frequent disconnects resolved and I am absolutely appalled with your lack of customer service/acknowledgement regarding these issues. I've seen a large amount of posts with people experiencing the same issues, yet you continuously fail to acknowledge these customers and instead are answering silly, repeat questions such as accidentally deleted items, usually within [i]minutes[/i] of these topics being created. Here is my extremely detailed report, again: [spoiler]Ever since 1.0.2.3 went live, I have been having a slew of problems nearly rendering Destiny unplayable. Hopefully the information I've provided below is sufficient enough to get this resolved. Please let me know if you need any additional details. I am continuously receiving errors (see the list below) or getting completely disconnected from Xbox Live whenever I join a server that has more than 10 players or if the server I am on accumulates more than 10 players. If I get disconnected from Xbox Live, I am unable to reconnect for about 2-3 minutes as I receive the Xbox Live error code "8015190E". This most commonly occurs at the Tower, Story Missions that start in public areas, on Patrols and in the Clash and Control Crucible playlists (I cannot play these playlists at all!). I also commonly receive the same errors and disconnect issues if I am the only person on a server. This most commonly occurs at empty Towers or in Story missions. However, approximately 1/5 times I am able to play by myself without any problems (It took me nearly 30 minutes to just start the Daily Heroic today!). Error codes that I receive: - Caterpillar -- If I am not completely disconnected from Xbox Live, I usually receive this error code and am returned to login - Hawk, Currant, Lionfish, Jackrabbit -- If I do not receive a disconnect or "Caterpillar" error code, I will receive one of these errors, followed by a black screen. I then have to press start (the character menu is still accessible at this point) and "Change Character" and attempt what I was doing all over again What I've attempted: - Clearing the cache on my HDD and reinstalling 1.0.2.3 - Deleting and reinstalling Destiny completely - Setting a static IP on my console based on the instructions provided here - Ensuring that the correct ports on my modem are open/forwarded based on the instructions provided here - Restarting my modem - Shouting profanities at my Xbox in frustration Possibly relevant information: - I'm using a digital copy of Destiny - I live in Utah - Comcast is my ISP - My modem is a Technicolor TC8305C - These issues occur on both wired and WiFi connections For now, I'm having to check the "Game" section in the "Roster" menu to ensure less than 10 players (and more than just me) are on the server I am connecting to in order to ensure I do not get disconnected/receive an error upon landing on the planet/Tower. It's becoming extremely frustrating, so please help me in whatever way you can! Thanks in advance for any support you can provide![/spoiler] Here is a (very large) list of similar topics you've completely ignored: [spoiler]http://www.bungie.net/en/Forum/Post/76722222/0/0 http://www.bungie.net/en/Forum/Post/76740104/0/0 http://www.bungie.net/en/Forum/Post/76738435/0/0 http://www.bungie.net/en/Forum/Post/76700608/0/0 http://www.bungie.net/en/Forum/Post/76638199/0/0 http://www.bungie.net/en/Forum/Post/76573376/0/0 http://www.bungie.net/en/Forum/Post/76727024/0/0 http://www.bungie.net/en/Forum/Post/76731590/0/0 http://www.bungie.net/en/Forum/Post/76729790/0/0 http://www.bungie.net/en/Forum/Post/76728877/0/0 http://www.bungie.net/en/Forum/Post/76707293/0/0 http://www.bungie.net/en/Forum/Post/76680064/0/0 http://www.bungie.net/en/Forum/Post/76708181/0/0 http://www.bungie.net/en/Forum/Post/76708464/0/0 http://www.bungie.net/en/Forum/Post/76510253/0/0 http://www.bungie.net/en/Forum/Post/75334112/0/0 http://www.bungie.net/en/Forum/Post/76657825/0/0 I could keep going..[/spoiler] Yet you can respond to ridiculous topics like: [url=http://www.bungie.net/en/Forum/Post/76616267/0/0]Xur and Engram Decodes[/url] [url=http://www.bungie.net/en/Forum/Post/76671015/0/0]HELP DISMANTLED WRONG WEAPON[/url] [url=http://www.bungie.net/en/Forum/Post/76726811/0/0]R N G nightmare[/url] [url=http://www.bungie.net/en/Forum/Post/76744553/0/0]Character transfer from one PSN account to another PSN account[/url] [url=http://www.bungie.net/en/Forum/Post/76490332/0/0]GIVE ME MY GUNS![/url] [url=http://www.bungie.net/en/Forum/Post/76741926/0/0]Broken monte carlo[/url] [url=http://www.bungie.net/en/Forum/Post/76739988/0/0]Vanguard[/url] [url=http://www.bungie.net/en/Forum/Post/76536326/0/0]My son erased my stuff[/url] [url=http://www.bungie.net/en/Forum/Post/76738650/0/0]transfer[/url] [url=http://www.bungie.net/en/Forum/Post/76681075/0/0]Hey Bungie!!! Carry over acct? xb1>ps4[/url] [url=http://www.bungie.net/en/Forum/Post/76713068/0/0]Ammo dissappears when switching heavy weapons[/url] ... again, within [i]minutes[/i] of them being posted. What gives, Bungle? Perhaps it is time for some sort of official statement regarding these disconnect issues since 1.0.2.3 as it seems a fairly large portion of customers are irritated by your lack of assistance/acknowledgement.

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  • Hi Mr Darkless, Thank you for this post. Apologies for not getting to your thread sooner. Sometimes we have high traffic, and posts get pushed farther down the list and unfortunately get missed. In case it was missed, BNGHelp0 has replied to your original thread. I'll quote BNGHelp0 below so the information resides in both of your posts. [quote]I really appreciate the post. It is well written, has all of your troubleshooting steps, and relevant information. I'm not able to magically make things work, but I will do my best to provide some useful information. I'd like to make a couple suggestions beyond the steps you've taken. First, you may want to disable port forwarding. This is useful for only BEAVER/FLATWORM/LEOPARD KTOs. If you have up-to-date firmware, standard UPnP on your device should suffice. That being said, check out our NAT guide here (http://www.bungie.net/en/Help/Article/11931) Next, if possible, you may want to try 'bridging'. This is a process to skip all the fancy routing your TC8305C is trying to do. I'm not able to provide specific steps for this process and, as this is not a standard bit of troubleshooting, please exercise caution. We try not to normally suggest players make any changes to hardware configuration. As a final suggestion, you may wish to consider trying out a different modem+router device. I've personally come across players with many errors swapping out the device and having everything work right away. If this does work, I'd like to hear back from you in a reply to this post.[/quote]

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