Honestly, radical transparency is something the Bungie higher-ups are not a fan of. They are kind of old school in their way of thinking. Wizard of Oz - pay no attention to turn man behind the curtain - style of communication. I doubt we will ever see Bungie take on an indie developer approach to dialog.
All we can really do at this point is quit complaining about what they didn't tell us in the past and calmly express that, at the end of the day, what we really want in the [i]future[/i] is [i]more[/i] transparency. Bungie is so old school that to them saying "we're looking into it" is being transparent. They don't get that in today's social media culture people view a response like that as being coy or as a brush-off. Then they get confused when people respond angrily.
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