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originally posted in: Market Research# Need your help!!
11/6/2014 9:06:55 AM
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If you don't mind me asking, what kind of app is it? If it's an app where higher security is something you need such as in banking or cryptocurrency trade, then customers would probably be more receptive to giving out their phone numbers for this extra security.
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  • The issue is: Asking for the phone number could be a deterrent to the growth and acquisition of new users, although it would help add security for the established user. On average we assume the general public feels uneasy about sharing this information. Thanks for your help!

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  • You're right. It could hinder growth. But if security is really as important with this app as you say ("but it is an app where the user would certainly want reliable security"), then I'm sure users would understand the need to share their phone number and allow your app to have it. Just an example for me, but when I first opened a Coinbase account, I was willing to share my phone number with them because I understood the need to protect me as a customer.

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  • I appreciate the thoughtful answers. Unfortunately I can't discuss details yet, but it is an app where the user would certainly want reliable security.

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  • I understand. Just try to think from the user's perspective. It's hard for us to give you good answers without knowing what it's about. Think about what you would want from an app if you were just casually scrolling through the app store.

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