I've been frequenting this forum the past few days in an attempt to have [url=http://www.bungie.net/en/Forum/Post/76303071/0/0/1]my issue[/url] regarding frequent disconnects resolved and I am absolutely appalled with your lack of customer service/acknowledgement regarding these issues.
I've seen a large amount of posts with people experiencing the same issues, yet you continuously fail to acknowledge these customers and instead are answering silly, repeat questions such as accidentally deleted items, usually within [i]minutes[/i] of these topics being created.
Here is my extremely detailed report, again:
[spoiler]Ever since 1.0.2.3 went live, I have been having a slew of problems nearly rendering Destiny unplayable. Hopefully the information I've provided below is sufficient enough to get this resolved. Please let me know if you need any additional details.
I am continuously receiving errors (see the list below) or getting completely disconnected from Xbox Live whenever I join a server that has more than 10 players or if the server I am on accumulates more than 10 players. If I get disconnected from Xbox Live, I am unable to reconnect for about 2-3 minutes as I receive the Xbox Live error code "8015190E". This most commonly occurs at the Tower, Story Missions that start in public areas, on Patrols and in the Clash and Control Crucible playlists (I cannot play these playlists at all!).
I also commonly receive the same errors and disconnect issues if I am the only person on a server. This most commonly occurs at empty Towers or in Story missions. However, approximately 1/5 times I am able to play by myself without any problems (It took me nearly 30 minutes to just start the Daily Heroic today!).
Error codes that I receive:
- Caterpillar -- If I am not completely disconnected from Xbox Live, I usually receive this error code and am returned to login
- Hawk, Currant, Lionfish, Jackrabbit -- If I do not receive a disconnect or "Caterpillar" error code, I will receive one of these errors, followed by a black screen. I then have to press start (the character menu is still accessible at this point) and "Change Character" and attempt what I was doing all over again
What I've attempted:
- Clearing the cache on my HDD and reinstalling 1.0.2.3
- Deleting and reinstalling Destiny completely
- Setting a static IP on my console based on the instructions provided here
- Ensuring that the correct ports on my modem are open/forwarded based on the instructions provided here
- Restarting my modem
- Shouting profanities at my Xbox in frustration
Possibly relevant information:
- I'm using a digital copy of Destiny
- I live in Utah
- Comcast is my ISP
- My modem is a Technicolor TC8305C
- These issues occur on both wired and WiFi connections
For now, I'm having to check the "Game" section in the "Roster" menu to ensure less than 10 players (and more than just me) are on the server I am connecting to in order to ensure I do not get disconnected/receive an error upon landing on the planet/Tower. It's becoming extremely frustrating, so please help me in whatever way you can! Thanks in advance for any support you can provide![/spoiler]
Here is a (very large) list of similar topics you've completely ignored:
[spoiler]http://www.bungie.net/en/Forum/Post/76722222/0/0
http://www.bungie.net/en/Forum/Post/76740104/0/0
http://www.bungie.net/en/Forum/Post/76738435/0/0
http://www.bungie.net/en/Forum/Post/76700608/0/0
http://www.bungie.net/en/Forum/Post/76638199/0/0
http://www.bungie.net/en/Forum/Post/76573376/0/0
http://www.bungie.net/en/Forum/Post/76727024/0/0
http://www.bungie.net/en/Forum/Post/76731590/0/0
http://www.bungie.net/en/Forum/Post/76729790/0/0
http://www.bungie.net/en/Forum/Post/76728877/0/0
http://www.bungie.net/en/Forum/Post/76707293/0/0
http://www.bungie.net/en/Forum/Post/76680064/0/0
http://www.bungie.net/en/Forum/Post/76708181/0/0
http://www.bungie.net/en/Forum/Post/76708464/0/0
http://www.bungie.net/en/Forum/Post/76510253/0/0
http://www.bungie.net/en/Forum/Post/75334112/0/0
http://www.bungie.net/en/Forum/Post/76657825/0/0
I could keep going..[/spoiler]
Yet you can respond to ridiculous topics like:
[url=http://www.bungie.net/en/Forum/Post/76616267/0/0]Xur and Engram Decodes[/url]
[url=http://www.bungie.net/en/Forum/Post/76671015/0/0]HELP DISMANTLED WRONG WEAPON[/url]
[url=http://www.bungie.net/en/Forum/Post/76726811/0/0]R N G nightmare[/url]
[url=http://www.bungie.net/en/Forum/Post/76744553/0/0]Character transfer from one PSN account to another PSN account[/url]
[url=http://www.bungie.net/en/Forum/Post/76490332/0/0]GIVE ME MY GUNS![/url]
[url=http://www.bungie.net/en/Forum/Post/76741926/0/0]Broken monte carlo[/url]
[url=http://www.bungie.net/en/Forum/Post/76739988/0/0]Vanguard[/url]
[url=http://www.bungie.net/en/Forum/Post/76536326/0/0]My son erased my stuff[/url]
[url=http://www.bungie.net/en/Forum/Post/76738650/0/0]transfer[/url]
[url=http://www.bungie.net/en/Forum/Post/76681075/0/0]Hey Bungie!!! Carry over acct? xb1>ps4[/url]
[url=http://www.bungie.net/en/Forum/Post/76713068/0/0]Ammo dissappears when switching heavy weapons[/url]
... again, within [i]minutes[/i] of them being posted.
What gives, Bungle? Perhaps it is time for some sort of official statement regarding these disconnect issues since 1.0.2.3 as it seems a fairly large portion of customers are irritated by your lack of assistance/acknowledgement.
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15 RepliesHi Mr Darkless, Thank you for this post. Apologies for not getting to your thread sooner. Sometimes we have high traffic, and posts get pushed farther down the list and unfortunately get missed. In case it was missed, BNGHelp0 has replied to your original thread. I'll quote BNGHelp0 below so the information resides in both of your posts. [quote]I really appreciate the post. It is well written, has all of your troubleshooting steps, and relevant information. I'm not able to magically make things work, but I will do my best to provide some useful information. I'd like to make a couple suggestions beyond the steps you've taken. First, you may want to disable port forwarding. This is useful for only BEAVER/FLATWORM/LEOPARD KTOs. If you have up-to-date firmware, standard UPnP on your device should suffice. That being said, check out our NAT guide here (http://www.bungie.net/en/Help/Article/11931) Next, if possible, you may want to try 'bridging'. This is a process to skip all the fancy routing your TC8305C is trying to do. I'm not able to provide specific steps for this process and, as this is not a standard bit of troubleshooting, please exercise caution. We try not to normally suggest players make any changes to hardware configuration. As a final suggestion, you may wish to consider trying out a different modem+router device. I've personally come across players with many errors swapping out the device and having everything work right away. If this does work, I'd like to hear back from you in a reply to this post.[/quote]
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3 RepliesI posted a short reply to Bungie's response, but in case you don't see that... I'm having identical issues with connecting, getting caterpillar and hawk on a daily basis.... and I also have Comcast and the Technicolor TC8305C gateway. The game worked great for the first 5 weeks, but for the last 2.5 weeks, has been unplayable at times due to these errors. Since then, I have assigned my 360 a static IP, individually used all three of UPnP, manual port forwarding, and DMZ, to no avail. I spent probably 3 hours on the phone with XBL support, making sure my home network was optimized and troubleshooting various possible problems on my end, and found nothing that worked. The tech did say he noticed that the TC8305C gateway has a notice on an Xbox Live support thread saying it has been known to have "intermittent disconnect" issues, and may not be as Xbox Live friendly as other modem devices. So we settled on the idea that I should swap it out with Comcast, try getting a modem from them, and buy myself a router, as our next best route in troubleshooting. As to why, out of all the games and services on the Xbox, Destiny is literally the only one that doesn't work, we may never find the true answer for.
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I am also the same with Caterpillar and hawk. Have spent many hours trying fixes to no avail
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Yup dude, same boat. Game was FINE till around Oct30th. After that....unplayable. Hardwired AND/OR wireless. My connection/network setup has NOT changed. EVERY other title and device i own works FINE. Hell my 360 work like a dream with EVERY game other than DESTINY. Bungie needs to roll back whatever netcode/Ping allowance changes they did cause it has obviously been for the worst.
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They are obviously working on the issue. It's not like they can say something to every single person that will fix the problem!..i myself am having disconnect issues but I know there's no point in complaining on here every time it happens. They know of the issue and have responded saying they are working on it. Give it time bro, there are alot of people playing
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I am in the exact same situation, even down to being in the same state and same provider. I really like this game, but the errors and lack of help in solving them is destroying it for me
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[b]For those of you asking about obtaining a refund:[/b] I contacted Xbox Live support using their online chat located [url=http://support.xbox.com/en-US/contact-us#2:0]here[/url] and requested a refund. They were more than happy to honor my request as a one-time courtesy. Below is a copy of my chat transcript in case you need some ideas on how to ask for the refund. I've removed some personal details and the name of the representative. [spoiler]You are now chatting with '[XBOX SUPPORT]'. [XBOX SUPPORT]: Thank you for contacting Xbox chat support [XBOX SUPPORT] Hi Jared. Can I have your email address please? Jared: [EMAIL ADDRESS] [XBOX SUPPORT]: Thank you. Jared: You're welcome! [XBOX SUPPORT]: For security purposes I'm going to send you a code to verify the account. Please let me know once you have the code. [XBOX SUPPORT]: The code has been sent. Jared: I have received the code: ########. [XBOX SUPPORT]: Thank you. Let me just check your transactions here. Jared: Sounds good, thanks. [XBOX SUPPORT]: You are welcome :0 [XBOX SUPPORT]: Do you receive any error messages when you try to play destiny? Jared: Yes, I receive several different error codes, along with complete disconnects from Xbox Live. When I am disconnected from Xbox Live, I am unable to reconnect for nearly 2-3 minutes and receive the XBL error code 8015190E. Jared: I have provided a detailed documentation of my troubles on the bungie.net forums: http://www.bungie.net/en/Forum/Post/76303071/0/0/1 [XBOX SUPPORT]: I see. Let me just check here for the error code you received. Jared: Despite several attempts at posting on their forums and contacting their support directly, I have been completely ignored. This issue started when they released their 1.0.2.3 path last Tuesday, October 28th. [XBOX SUPPORT]: So I understand you can not connect with Xbox Live when playing destiny? Jared: Yes, and this issue only exists with Destiny. I can access other Xbox services and games without any issues. [XBOX SUPPORT]: Let me check that on my end. Jared: Honestly, I just want a refund and want to be done with Bungie. I've seen many others with the same issue be completely ignored, just as I have been. I can't play the game for more than 5 minutes without issues. They also have Sony exclusives that us Xbox users won't even have until "at least" Fall 2015. I shouldn't have to pay the same price as Playstation users and not get the same amount of content. It is unfair and I refuse to ever purchase a Bungie product again if this sort of conduct continues. Jared: If I was aware that these issues were going to persist nearly 2 months after release, I would have never purchased this broken, unfinished game. [XBOX SUPPORT]: I understand you. Did you already tried to clear your system cache? Jared: Yes, I have attempted clearing my cache and reinstalling their update to no avail. Jared: I have also setup a static IP and port forwarding as their help page suggests, and it does not resolve the issue. I have contacted my ISP (Comcast) and they say the problem exists on Bungie's end. [XBOX SUPPORT]: I really do apologize if you are experiencing this. What I'm going to do now is process you a refund however this is a one time courtesy only. Jared: Thank you very much. I assume I just need to delete the game from my HDD as it will no longer work? [XBOX SUPPORT]: Yes please :) [XBOX SUPPORT]: Can you give me a minute while I process the refund for you? Jared: Of course. [XBOX SUPPORT]: Thanks. [XBOX SUPPORT]: There you go refund completed :) Kindly wait for atleast 72 hours for confirmation depending on your financial institution. [XBOX SUPPORT]: Are you still there Jared? Jared: Yes, sorry I was on another page. Thank you again, [XBOX SUPPORT]. It is very much appreciated! [XBOX SUPPORT]: You are very much welcome Jared :) [XBOX SUPPORT]: Have I addressed all of your concerns today? Jared: Yes, you've been excellent! [XBOX SUPPORT]: Oh Thank you :) [XBOX SUPPORT]: You have a good one today Jared! Jared: You, too! Enjoy the rest of your shift! Thanks again. [XBOX SUPPORT]: If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day! [/spoiler]
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Edited by Gimme Your Hair: 11/5/2014 1:50:24 AMIt's clear we don't matter. We are in the minority. http://www.bungie.net/en/Forum/Post/76977702/0/0/1
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Really glad you gave me a shout out in this thread. It helps me feel a little better that Bungie actually replied to this one but it really irks me that one of the fixes is buy a new router. Like how in the flying -blam!- did YOUR patch cause MY router to stop working properly when it was never a problem before? If that Is the case, and you essentially broke my router, why don't you buy me a new router or modem since I spent $100 bucks on this game and I can't even play it the way I should be able to? Also, the other fix is something that is tampering with the hardware which could cause nothing to work right and then I have to spend another $500 for a new console? I don't -blam!-ing think so. Here is an idea, how about Bungie fixes the servers they broke so that I don't have to spend another $100 or more just to play a game I've already spent that amount on.
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4 RepliesDue to the neglect and continued ignoring of my issue, I have requested and received a refund from Xbox Live and will not be purchasing another Bungie product again. I suggest others who are experiencing the same issues do the same and let this twisted company sink.
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I can't believe you actually got a response from bungie. I have been posting on here for days about my error codes that I have been getting since the latest update. It goes without saying I have not had a single response to one yet. My game is nearly unplayable due to all the drops cause by the update. I would also like to mention that I had no problems at all before this update. So I know for a fact that it is not my Internet.
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I'm happy that you posted this. Trying to have some fun tonight turned into an utterly frustrating night. From a whole aetheon hard group with all level 30s ( the event was my final ever, the whole event is just dumb) to trying to do moon patrols. The issues collecting dust at Bungie will hopefully get some attention but I won't hold my breath. Thanks again for posting an intelligent post on behalf of people like me who are just disgusted with this company right now, and would have posted a very socially unacceptable message.
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They got their money, a certain % of the player base is happy, why should they care.