I am sorry, Bungie cannot hand out items. I have passed your information on to the team to investigate.
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It's not about handing out items, it's about an exclusive that all players are entitled to have for purchase or free. I have purchased other games where clearly when it says exclusive with your preoder, you either get a code with your game to obtain your items or purchase your exclusive items from the playstation store. Not hope for it to drop on some random drop that clearly seems broken. . We are entitled to our items, not wait until it ends next year around fall and have alot of players upset. With so many other games coming out bungie will start losing more players. I have already seen player give up on this game, and it's not even the end of the year.
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20 minutes after xur arrived at the tower, i bought Patience and time, a engram, and one of each the armor. and then the hidden vial from having on the pumpkin head. i got everything bar the gun. you can check my Transaction history! i just want my gun. super_turbo_pig ps4 australia.
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The team is actively working on this issue and your information is included in the investigation. We will update you as soon as the team has information to share.
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i want my gun i paid for!
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-blam!- you and your broken game you -blam!-ing assholes
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I really want the gun i bought for coins last weekend, i see the disadvantage i have now going up against, i bought it in game and worked my ass off for the strange coins to buy it, i am entitled to the gun i bought in your game. your Terms of service only talks about purchasing the wrong thing, or dismantling the wrong thing and personal mistakes, not about me buying i item though your vendor and not getting the item but my Currency is missing.
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You may want to check other players' issues as me, and this investigation may bring some compensation to affected players. [url]http://www.bungie.net/es/Forum/Post/76709302/0/0[/url] Thanks for your time.