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Edited by BNGHelp4: 3/17/2015 10:23:56 PM
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Seeing MONKEY after taking the patch? We want your info.

We are noticing players reporting the MONKEY error after taking the 1.0.2.3 patch. If you are seeing the MONKEY error code, we would like your help investigating the potential cause of this issue. Please hit the "Comment" button below and provide us with the following information: Gamertag: Console: When you receive the error: Thank you for your patience and assistance. NOTE: Please only post the above information. This helps us more rapidly investigate. [b]UPDATE 3:20pm PDT 3/17:[/b] We are actively investigating the increase in MONKEY errors. [b]UPDATE 3:30PM PDT 10/28[/b]: We are still actively investigating the MONKEY error players are encountering. [b]UPDATE 6:45PM PDT 10/28[/b]: We are seeing the number of MONKEY errors subside. Thank you for your patience! [b]UPDATE 11:40 AM PDT 10/29[/b]: We pushed an update last night that significantly reduced the number of MONKEY errors users were seeing. We will continue to investigate as the hit rate for this error continues to decline.
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  • Edited by MegaPatches: 10/28/2014 11:55:55 PM
    Gamertag: MegaPatches Console: Xbox 360 When error is received: I was in the middle of a Daily Heroic Story mission (Eye of the Gate Lord) as a level 30 Titan. Upon reaching the darkness zone, the Ghost mentioned messing with gates and I tried proceeding through on my sparrow (obtained while still in a sparrow zone). Upon reaching the end of the dialog and before zooming past the first line of vexes before the first gate, I was kicked to orbit with the MONKEY error code. This event happend around 6:50 CST. I hope this information helps in troubleshooting. As a computer scientist/troubleshooter myself, I must applaud the use of animals for error code. Much more recognizeable than 0x09489759875984709874095687405987405987450987. =) EDIT: Among the many non-helpful complaint posts below, I noticed a consistency with people being "AFK" for awhile and then receiving the codes. I too was in orbit/tower for a good amount of time while working from home today. Maybe this has something to do with it? Again I hope this information helps. Let me know if you require anything else. Thank you,

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