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#Help
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33 RepliesAs a software architect myself, and someone who has managed extremely high traffic infrastructure, I definitely understand the challenges involved and I think they are doing their best to resolve issues, and have already solved some of the problems that caused the highest amount of trouble reports. However, I think they could benefit from being much more transparent about the problems that are being reported, and what they are doing to resolve them. They would also benefit from an official issue tracking system. Using forums to take trouble reports and try to figure out what's going wrong, is highly inefficient. They really need an official ticketing system, so each user can provide details of the problems they are experiencing, and ticketing agents/monitors can associate similar issues with each other and when a fix that addresses those specific issues is rolled out, people who's tickets are related to that issue, can be notified. With the ability to view your ticket, respond to questions about it, and see related tickets, at least users would feel more comfortable.