As a software architect myself, and someone who has managed extremely high traffic infrastructure, I definitely understand the challenges involved and I think they are doing their best to resolve issues, and have already solved some of the problems that caused the highest amount of trouble reports.
However, I think they could benefit from being much more transparent about the problems that are being reported, and what they are doing to resolve them.
They would also benefit from an official issue tracking system. Using forums to take trouble reports and try to figure out what's going wrong, is highly inefficient.
They really need an official ticketing system, so each user can provide details of the problems they are experiencing, and ticketing agents/monitors can associate similar issues with each other and when a fix that addresses those specific issues is rolled out, people who's tickets are related to that issue, can be notified.
With the ability to view your ticket, respond to questions about it, and see related tickets, at least users would feel more comfortable.
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You'd think they would at least be more transparent. I hope internally they have something like Jira running.
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Well, it sure would be nice if they had an official ticket reporting/management system (like Jira) where the public could search for existing issues and view what resolutions others had posted, or if it was a known issuu.
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It would be nice that's for sure. My game has been unplayable for a while now. It sucks. :/
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Hmm... What is the biggest issue you are having?
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It's weird/ Last night it was bee / weasel/ coconut / lion erros anytime I would do a PVE mission. didn't matter what. but PVP worked fine. Today Weasel during PVP. Othertimes it's just constant bee / weasel errors no matter what. Worst part is I've gone through all the guides of theirs, and it continues. Only left to do really is buy a new router or switch my ISP. But then this is the only game I have these issues with.
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Well... By the sound of it, you're definitely dealing with some networking issues. Perhaps I can provide some insight if you can illustrate your network layout... For example, here's mine: {Internet} | Charter Communications | Linksys WRT610N --> Household WiFi | LAN | Netgear 1Gb Household LAN Switch | LAN | XBOX360
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I ended up buying a net gear Powerline adapter to get a wired connection to the PS3. Couldn't get one before just due to location of the router/ amount of cable. Like magic it works. I'm sorry for blaming the servers :( lol Bad evilabdy. Bad *smacks own hand*
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Kudos to to you sir!
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When a Problem is resolved, which impacted rewards, rank, loot etc, they need to compensate the players, give us our missing loot. It really seems bungie just figures we are along for the ride and they don't really care about our frustration. Having to try to login over and over, there would have been a refund of some kind of this was a monthly pay to pay.
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I completely understand. I, myself, was locked out of my level 27 Warlock character for about 2 weeks. But rather than complain and clutter the forums with unhelpful posts, I decided to put on my developer/tester/QA hat and send Bungie as much detailed information as possible in hopes that they could use that to duplicate the problem, and spent my time leveling up a level 28 hunter. So now that they fixed the problem, I have two strong characters to play on.
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Someone pointed out that bungie really does not care to much for the post that praise them and I agree. I'm not saying your post is not good and I hope it helps. I am annoyed by the fact that I played for weeks with no rewards and once the problem was resolved, no effort to "apologize" was made. Again, I really feel as though they believe we will just take it (because we are /sigh) I work on the infrastructure for a large company, too, on the engineering side. If we allowed problems to run as long as bungie has, we would not work for this large company. 24/7 until resolved -especially the more visible problems. We would not poll the users to see who's having a problem, they (should) know exactly who is having trouble, to me, the poll seemed like misdirection. Maybe they just needed better support staff. I may have gone a little off topic but yeah...
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Oh. Make no mistake... I certainly wasn't praising them. Simply providing my objective opinion based on my personal experiences with the game and with infrastructure management. My answer to the poll was #4 of 5 because I do believe they are reacting to user feedback, just that their communication is poorly lacking. (and I'm sure that I probably read/heard the same sentiments regarding praise) The poll was created (presumably) by another user like you and I. As a forum user, anyone can create a poll. I also understand your feelings toward the loss of rewards, but objectively Bungie has no way of knowing whether the losses were real, or just reported by players hoping to get something for nothing. I'm not doubting you. I just know that there are a tremendous number of players that would report such things with malicious intent. Without logging/tracking each and every user's every action throughout the game, it would be impossible to differentiate between false and legitimate claims. Based on the sheer numbers involved, I can guess with reasonable certainty, that they probably can't facilitate such extensive activity logging. I also agree with you, that heads would be rolling if a large e-commerce company lost so much as half an hour of orders, resulting in millions of dollars of sales. And users would almost certainly be offered incentives to remain loyal to the business. However, in this case, we only paid a nominal fee for a very extensive game and any rewards we lost (or in my case... lost out on 2 weeks worth of chances at) were entirely virtual and have no correlation to any real world monetary value. So expecting any compensation is probably not realistic...
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Edited by ReeseSD668: 10/19/2014 2:45:37 PMYou can't belittle the 60+ bucks we paid to play. Because it's only 60 bucks does not mean bungie does not have to deliver first class service. And part of my frustration is that the promised game was extensive what was delivered is a shell of a game. IMO. They do indeed have complete knowledge of what was dropped and by who and for who, any other design would be a complete failure on there side. Some proof is that they knew the engraves were broken. They log everything, no doubt in my mind. They may have to bump up logging for troubleshooting and such, but they really have to log everything. Compensation for loss of game time and items has been a basic MMO model from day one. I'm sure they don't want to open the gate on that but trust me, they can. I did not mean to say you were praising, I was just stating what I thought was a great point made by someone else because I believe it to be true. They don't really care much about positive feedback. And it's hard to know what they respond to for reasons you stated, they don't really let us know or really to posts. I though the poll was great, I did not know there was not a support phone line was could call - I'm still really surprised they don't have one. (Edit) how can they know to nerf the AR? Because hey log and track everything every bullet shot... Everything. (Edit again) I'm really having trouble with the part about it only being 60 bucks, that's a lot of money to a lot of people and if bungie thought or think they don't have to deliver because it's only 60 bucks that would be complete bull. Sin
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Well, this is way off topic from the original discussion, but I'll reply one last time. Almost every other game that cost in the vicinity of $60, I would have completed and traded back in at GameStop by now. At least Destiny still has things for me to do/accomplish on my characters, way past the 150 hour game play time that they have quoted. Hell, according to the Android companion app stats listing, I have 165 hours, 14 minutes into my level 28 Warlock, 92 hours, 40 minutes into my level 28 Hunter, and 7 hours and 10 minutes into my level 15 Titan. That's a grand total of 265 hours, 4 minutes of game play. That's 11 straight 24 hour days of gaming. Do that on any other $60 game, and you'd have beaten everything in the game three times. So yea... For the $60 we paid, we more than got our money's worth. Using my stats above against the $60 we paid, I basically paid 22.6 cents per hour for my game play. Way better than most other types of entertainment. Try going to a movie in a theater some time. Calculate what you pay per hour for watching that movie... One misconception you have here is that Destiny is an MMO. Sure... Blizard played a part in the roll out of Destiny and it has some similar aspects to MMO's, but it was never designed as an MMO. It was designed as a SWS. If you read Bungie's policy regarding user actions in the game, it is no surprise that they would treat items lost due to game glitches in the same manner: [spoiler] Bungie cannot provide the following services: - Recovery of dismantled items - Reset character features - Transfer of items between platform accounts - Reset or refund weapon and armor upgrades - Refund currencies on accidental purchases - Revert Exotic Bounty choices - Restore deleted characters The choices you make in Destiny are often permanent. Please be careful when you perform any of the above actions. [/spoiler]
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Edited by ReeseSD668: 10/19/2014 8:00:38 PMIt's a shame you are not going to reply again, I've enjoyed our debate. Sadly, the Internet makes it seem people are being confrontational when we simply disagree. I've played a lot too, more than I'd like to admit. And regardless of our 60 bucks becoming cents per hour they should support the game in a manner which aligns with games of this type, MMO. And I know this is not what bungie wanted Destiny to be called, I know they wanted to call it shared world shooter, but it really is an MMORPG. Even if it's an SWS the support should be much different than a FPS because the game is much different that an FPS. You have to agree that what they promised and what was delivered are not they same, right? The question about items being returning was if they could or would. I think they can but won't because they don't want to support it. And right, that is what is stated in their unsupported policy. But it can be done, they could do it. Bungie is banking on our desire to get that next piece of gear or shard to upgrade. The things we need to do and accomplish, (with respect) and this seems to be your misconception, this is not being achieved with (new)content, we run the same strike (daily, weekly, matchmaking, whatever) over and over. Again, not (new)content. We finished all the game content long ago. With respect, Sin. Edit: content, should have been new content.
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This is probably the most constructive comment I've seen on these whole forums
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Thanks. I don't think screaming, complaining, and calling names is a very good use of anyone's time. With an "always connected" app, there will always be connectivity issues. Some due to the app, some due to the connection provider, and some due to individual network configurations. It's far better for everyone to brainstorm together and figure things out, than just start a bitch session.
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Can you help me solve an issue, or at least answer some questions regarding connection errors?
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I can try... What seems to be your issue?
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I tried plugging in the internet cable to my modem, rather than running wireless and now Zebra hasn't popped up once. Does Zebra only effect Wi-Fi users? What is the exact cause of Zebra, and what steps can I take to fix it for my Wi-Fi connection because I prefer to play in my room and not the living room. I don't have a long enough internet cable at the moment to reach that far.
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Zebra seems to happen to everyone, not only wifi. If you're not seeing zebra now, I'd try the wifi again.
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Played two hours clean, with no errors. Got back to Wi-Fi and Zebra happened frequently.
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With that info, I'd suggest you contact the router manufacture and have them help you. It sounds like the wifi router might be the problem and maybe your connection is being reset. Either way you can rule it out or solve your problem long before bungie helps you.
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Oh... Zebra was added in one of the recent updates and happens when the game encounters a situation it was not expecting, or is unable to handle. In the event that you DO get a zebra error, Bungie is collecting extended debugging information, in an attempt to analyze and ultimately resolve these issues.
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I couldn't find the troubleshooting thread, can you link it if you find it? Thank you much, I appreciate your help and would like to befriend you since your response and tech skills are on point.