That's the problem, they really haven't said anything. There's been plenty of good ideas, repeated ad nauseam, on how to make the game better (there's a story on Kotaku compiling these ideas), only to fall upon deaf ears. However, their actions paint a different picture. Patches and hot fixes have made the game more restrictive, and as the old saying goes, "actions speak louder than words". That's why fans are so hostile, they've heard nothing from Bungie themselves and their "improvements" hinder how people play the game.
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I'm just hoping he'll give us some sort of what the gameplan is for some of the ideas out there. Hopefully they aren't trying to restrict what he can tell us, I mean some of the ideas are legit, I just want to know if they are in cycle and about where in the cycle it currently sits.