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Edited by Goon411: 9/30/2014 9:29:59 PM
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120 Hour Centipede Account Lockout

Edit 9/29/5:45-- [b] I have to assume that the reason why Centipide Article hasn't been updated and forum requests for help and information aren't being answered is that you're working on player accounts and connection issues that have been going on longer than 100 hours. [/b] Playstation says [quote]If you need additional assistance with Destiny, or you need information on Destiny-specific error codes (these are animal names like cat, cattle, bee, etc.), [b]support is available exclusively via Help.Bungie.Net[/b].. To search for an error code, simply click the magnifying glass in the top right corner of the page and type the error code into the text field that appears. Information regarding the "Centipede" errror can be found on Bungie's Support Site. For additional network troubleshooting steps, refer to Bungie's Network Troubleshooting Guide. [/quote] Activision says [quote]Destiny Game Support All Destiny game support can be found at help.bungie.net. You can also find help in the Bungie Help forum, and more information about the Destiny universe at destinythegame.com.[/quote] I think today just might be your day Bungie. Not sure if you're staffed on Sunday's, but here's hoping. Sorry the account by account fix didn't work for most users (including myself). Probably on the right track though, I got a new error message for a second (Marionberry) and a permissions splash on my PS4 that I mentioned earlier [url=http://www.bungie.net/en/Forum/Post/70698704/0/0/1]HERE[/url]. Let me know if I can help! Tired of the f'k'n lockout. Also, I think it would be a good idea to provide more than daily updates and probably wouldn't hurt to share at least a little that you've discovered regarding the issue. It worked for FFXIV? Possible questions that could be answered include: 1.) Why can't I see my character on Bungie.net or the companion app? 2.) What did the hotfix on 9/25 do to player characters/Accounts 3.) What are your next steps to fix the issue since www.bungie.net/en/Forum/Post/70653476 didn't help most users 4.) What will you do to prevent similar issues in the future?

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  • Hi Goon, I don't have answers to all of your questions above, but I still wanted to share what I could. First, we have updated our help page for CENTIPEDE here: http://www.bungie.net/7_Error-Code-CENTIPEDE/en/Help/Article/11875 Next, this CENTIPEDE error can appear under different situations. While we don't have an ETA, we are planning to split this into two separate error codes to cut down on any confusion. The fix mentioned will be addressing those who are seeing CENTIPEDE when attempting to access their characters. Finally, while I'm not able to get into the specifics for these or other fixes, the work being done is consuming the time of many people here in the studio. I'm sorry about this trouble you are having Goon. We are working hard to get this solved for everyone.

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    • Patch did nothing for me. Still locked out of my Warlock. =(

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      • I was able to play after the 1.02 patch went live this morning. Only change to my account was that my primary weapon that had rolled back to predecryption status when I was playing 9/25 was unequipped.

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        • To many in the same boat here with no updates from anyone whats happing day 4 for me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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        • Edited by Endlex: 9/29/2014 6:03:53 PM
          Still counting out the days of this lockout too. I find myself wondering how I spent most of my days before Destiny, I theorize its not that I spent most of the day playing, its just that now that I can't, there's nothing else I want to do. Not going to post my PSN here because I've done so enough times (as well as being the OP of the first thread they recognized), but I'm going to take a swing at answering your questions for those who may be curious or would like to have a discussion [u]EDUCATED GUESSES[/u] 1) You can sometimes view your guardian's when you are not authenticated through your account, however no matter what you do when signed in you cannot. This leads me to believe that there is an error in something that is not shared unless you are authenticated, such as your inventory. So when your profile queries for all the information it errors on finding your items/vault causing it to fail. 2) The hotfix itself isn't the source of the issue. The hotfix (defined by their patch notes) only made changes to game variables., not affecting accounts in any direct way. The hotfix caused me no troubles for the previous hours of play. This situation seems to be an isolated incident only affecting people from a current timeframe (91 hours ago as of right now). What happened to me 91 hours ago was the servers kicked me back to orbit to which I immediately recognized a rollback to my character (was playing a low level character and was rolled back a level). During a short period following this kick (a server hiccup from my understanding) people experienced bugged items (engrams, weapon upgrades, etc) which would not save once changed (deposited, upgraded, decoded). This lead me to believe there was a de-synchronization between the game client and the server. When our client tried to update our data on the server parts of it were failing and caused corrupt entries in their database. So now when we try to load our characters (from game or our profiles) the call to the database is, a) failing or b) retrieving an unexpected response. Either way the game/site is not equipped to handle the response (throws an error) and that's how we got where we are. [u]COMPLETE SPECULATION BELOW[/u] 3) My best guess is their first response was to identify the errors and try and find commonalities to which they could right a query to apply globally to their database to try and solve the problem. I imagine they've done quite a few by now slowly fixing things little by little. However I imagine many accounts suffer from multiple different kinds of corruption, so one query wouldn't fix many accounts, only parts of them. Now of course this leaves the option of individually fixing the accounts, however this is no easy task either. While you can pull up the entire accounts information, this is likely a bunch of numbers and some strings which you have to sift through and find corrupt/conflicting entries. Now corrupt/conflicting entries aren't some big red flag most likely, its probably a subtle issue with 1 number being off or a case of two items (not necessarily literal items) conflicting and having to figure out which entry is the valid one. [u]COMMENTARY[/u] 3b) Going for the macro approach to solve as many accounts as you can at once is the most optimal solution. It is the least hassle and the quickest, and this part is important, given you can find a way to do so. Here in lies their problem: They can't find a way to fix it on a macro level. It is likely they are still trying to because of the number of affected accounts. It's kind of a gamble. Either you take the extra time to fix accounts on an individual basis (long) or you continue trying to find a macro to fix all accounts (short). If the team that is working on fixing the issue is confident they are progressing towards a macro then they will continue to try and do so. If they fail to do so in a period of time (some arbitrary decision) then they will default to a micro level to fix accounts on a per user basis. So my question (if my speculation is correct) is "When will you be working on a per account basis/Have you already?". 4) There are two parts as I see it. There's what allowed this to happen and what happened. To solve similar issues in the future they just need to know what caused this to happen and stop that. However knowing what happened (fundamentally understanding the flaw and its consequences) gives a deeper insight into the prior. A comprehensive understanding of both would be ideal, however identifying the vulnerability and patching it is really the only required course of action. My hope is that have already identified the cause and have "patched it" so that it will not happen again and put in place (or plan to) fail safes in case it does. I really have no authority to answer these questions, this is just my speculation as a com sci major and from previous experience developing, managing plugins and writing scripts for game servers. Hope those of you who took the time to read this found something to take away from it. I really do hope Bungie can give us some official information pertaining to these questions, but we most likely won't see any until it's fixed. It's a bigger PR nightmare (usually) if you cannot deliver on what you've said rather than stay silent until the issue is resolved. EDIT: On another note for fixing per account, there are so many posts made in threads about this issue that are for general connection issues. This is hurting us legitimate cases because we are being buried by misleading and irrelevant posts. Firday ( approx 20 hours after the incident) i made my post about all the information I collected and got a couple hundred replies. Even a portion of the people replying to my thread were unaffected by the issue. Taking into consideration there are 2000+ comments on Bungie's official thread, there is likely a lot more irrelevant posts (percentage wise). I want to preface that this is not a bash to Bungie, but as the situation stands, not only is Bungie failing us, so is the rest of the community and that is just the sad fact.

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          • oh snap an actual update [quote]UPDATE [9/30] A fix went out on the 27th for players reporting accounts that are seeing CENTIPEDE errors specifically while signing in with their characters. This fix worked for some players, but not all. We have a new fix arriving tomorrow that we believe will help even more players. [/quote]

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            • Bungie, Inc 550 106th Ave NE #207, Bellevue, WA 98004, United States +1 (425) 440-6800 http://goo.gl/maps/8e7R4

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              • Just plug it straight into the wall. This should fix any issues you have.

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                • Update?

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                  • Very nice post! I can't agree more.

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                  • Seeing this kind of hurt ... [url=http://www.bungie.net/en/Forum/Post/70945470/0/0/1]Deej extremely active today.[/url]

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                    • At this point I'm wondering if they'll have to do some drastic shit like a roll back. I really do hope they extend the queens wrath event. Missed a lot of chances at rep because of all this.

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                    • I have a 360 and still have centipede error....no fix yet....

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                      • Excellent post! Thanks a bunches..

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                        • Maybe after tomorrow's patch?

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                          • Edited by Eduardo Martinez: 9/29/2014 9:46:48 PM
                            Got the same problem mate. It would be really nice from bungie to answer all of your questions since I would like to know these information too. Haven't been able to play for 96 hours or so. I have never before experienced something like this.

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                            • ITS HAPPENING!

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                              • Edited by SILVIOHITMAN: 9/29/2014 9:37:27 PM
                                seems like this game will never be fixed....almost a month.....

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                                • [quote]Xbox 360 sign in issues are now resolved. Players are now able to sign in again and continue playing Destiny. [/quote] Less than 46 minutes ago. Wonder if they do PS3 or XBONE next,

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                                  • Gamertag:PileDriveMonkeys Console:PS4 Still getting the centipede error :(

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                                  • Edited by Goon411: 9/29/2014 7:19:42 PM
                                    For those that have are having the centipede-lockout-since-9/25-while-playing-during-the-fix-and-unable-to-load-character on-bungie.net-unless-you're-logged-out issue, I'm wondering what version of destiny you're at. Mine is 1.0.1.3 which as far as I know isn't current.

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                                    • In the same boat. Unfortunately, I got a digital copy, so it can't even trade This in. The product is broken and the only patches I see mentioned are for the loot system, which would be great if we could even play. Starting to wonder at what point we'll be entitled to some kind of refund.

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                                      • unbeliveable, its been more than 82 hours yet I still dont know when or even if My account/character will be fixed. Centipede is the word Im starting to hate. Bungie, how could you possibly mess legit player accounts with an update that was to stop exploits. Who is going to return us an option to get enough marks before reset to buy something from vanguards/crucible vendors, we missed xur, we basically have to wait another week if you actually fix our accounts.

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                                        • The lack of actual information is what upsets me. Saying that you fixed it for a "large number" or even "most" players is absurd, because you've got almost a thousand posts now in that thread from people who are still locked out. What about the thousands more that didn't come here to post? Explain to us what actually happened, why it's taking so long to simply revert to an old backup, and how much longer it is realistically going to take.

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                                          • We should've taken those 3 $20 bills and shoved em up our ass... At lest they would've gotten some use.

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                                          • Edited by Renegadefalls: 9/29/2014 4:56:32 PM
                                            I make it that it's been almost 100 hours since i last sucessfully logged into destiny. like most of you, i have had next to no feedback since then. to be frank its insulting. its almost as though no one working at bungie knows what customer care means. The weekly update, that came out after the problem arose, spoke only of what the privaliged majority will be getting in the future, while we toil away in obscurity on the help forums with not even a mention or a small sorry segment to give us a sence of aknowledgement. In just over 80 hours Shadow of Mordor comes out. If this isnt fixed by then i think i know where my copy of destiny is going.

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