Please read the Dev notes article in the news section. but to summarize they didn't allow chat because of toxic gamers who have a habit of ruining game experiences due to their foul language,
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they dont want to add chat as "we are political correct, we dont want negatives ruin our game".... thats bs, speech bubbles even would be better then this lol whats the point of online with no social aspect? exactly. hell its the crucible that would cause the foul trash talk to happen, not pve or the tower lol