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9/24/2014 2:41:44 AM
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Sorry some of you are having a bad experience. We are actively investigating a number of issues that are preventing people from playing, or having a good experience while playing.
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  • It would have been awesome if you just commented ":("

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  • 2 months and still can't play PVP. If you were at my place, this sentence you wrote , would be enough for you? For me is not. 2 months....i repeat.....2 MONTHS! And don't tell me that other products had longer issues, because i dont give a jack about other products. The money i gave you where good since day1...i repeat....SINCE DAY 1!

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  • Stop giving us the same BS over and over again

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  • I forwarded my ports last night and gave the ps4 a static ip it is loading things faster but still kicking me off :(

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  • Keep up the good work! A lot of people are overreacting. The recently announced changes were/are good.

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  • You guys at BUNGIE NEED TO GET YA $#@! TOGETHER, we buy your games to play them... with money... that we save up for!!!!! It has been TWO WEEKS since I played this AMAZING game...kudos... BUT... it dont woik no mo!!! Im so sick of dis "cattle" error!!!!!! FIX IT!!!!!!!!

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  • 1
    Tried to get a hold of them several times. NOTHING

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  • "master" why are you lying to us? I have and copied an email from Bungie where not only did your company refuse to help, but the person who responded is either a kid or should be fired. It was highly unprofessional, and included all capital letters in words to emphasize the impetus of the conversation. Why do you not own up to the fact you not only misrepresented the game from day one, but you also continue to refuse to assist customers. I would have never purchased a game with the Bungie name alone, I know from previous experience how horrible your service is, and now I am being slapped in the face that Activision will not take over the customer support issues. Having a web site as the only avenue in which you actually respond at your leisure is not only an insult to every customer you ever had it is the precursor to what is to come from your company. Nothing but excuses and repeated lack of support and insults to a customer. Any company who turns their back on the patrons who purchase their product should be anything but surprised when customers return in fewer and fewer numbers. Attached .. please try and deny this: Hey XXXXX, As we've noted here, this email is for Bungie store-related issues only. I assure you that this is not a matter of us being UNWILLING to help you, but rather that we're UNABLE to. You're best bet is to check here: http://help.bungie.net/ Or you might have some luck checking out the forums and starting a thread if there's nothing there that directly addresses your needs there already. Enthusiastically, Nathan Bungie Merch Customer Service orders@bungiestore.com 9660 153rd Ave NE Redmond, Washington 98052

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  • Edited by Vennelos: 11/5/2014 6:05:18 PM
    Sorry. On this one I must defend Bungie/Activision. Imagine if they did have a phone number for support issues? It would take every citizen of India to populate the phone lines just to handle one hour of customer complaints as indicated by the number of people that would want to call in for a new nerf. Then those of us with real issues would be on the 4 hour wait line listening to hindi music or something. LOL I am starting to believe they are listening, they just can't respond to every thread.....so I propose... A better update list on the help.bungie pages. Updated at least daily, if not hourly to help address the real issues a great deal of us are facing. Any positive feedback? EDIT - post a redbox when new updates have been posted.

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  • LOL you emailed the wrong department. However, I'm sure if you emailed the right one that this would be the same response!

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  • Really? You e-mail the wrong department.....

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  • You emailed someone who deals with bungie store related issues and questions, of course he's not going to be able to help you with any destiny related issues!

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  • What a vague and bureaucratic response he sent you.

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  • That's because he e-mail the wrong department.....

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  • [quote]That's because he e-mail the wrong department.....[/quote] You seen a tech support email address anywhere around here?

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  • What a load of garbage. How long do you plan on investigating? Networking, infrastructure, and connection issues are not some unknown mystery of the universe.

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  • Posted 2 days ago, and still no answer to the "active investigation". Been waiting almost a WEEK on the server issue with NTS TX.

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  • And thank you if you are actively working on these. I mean it:) Just that that's the first time I've heard you are.

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  • Master. Centipede. Baboon. Rabbit. Elk. I'm plagued by all these. Briefly, here's my scenario. Xbox360 Wired connection 14mbps dl NAT is open All suggested ports open. I'm in middle earth (New Zealand)! Why do I get the errors? Every time without fail. It's really slamming my enthusiasm. Also and this is important in your qualified diagnosis. I have an xb1, and that plays Destiny fine, every time on the same router with the same settings, perfect. The problem has to be with your servers. It only happens during peak times and on my 360. My posse have 360s. Thank you in advance, looking forward to a response. Chief.

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  • Edited by Familiar Zero: 9/25/2014 11:12:32 AM
    ...

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  • stuck in black screen after every game. Ridiculous

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  • People are complaining about issues with servers I just want to know why our any idea of why I'm missing my level 28 warlock? Is just gone missing from the characters select screen like it was deleted ?

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  • I'll gladly make you another one IF I ever get to play again! Lot's of us can't even get past the sign in screen. At least you are playing.......

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  • It sucks horribly I hope they figure this out and somehow get me my character back with all of its gear

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  • I am curious why I am only receiving 18 reputation points for a win and 7 for a loss in the crucible? I was under the impression that you get 25 points for a win and 10 for a loss?

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