Hey, Bungie Community.
Day One of Destiny is behind us. We’re still hard at work to make sure all of you have a great experience.
Thanks in part to chatter on our forums, we’re aware of some networking issues being experienced on college and university campuses. Our team is engaged in diagnosing the cause, but you might also be able to help.
Members of the Bungie team will be contacting some of you directly to troubleshoot. Keep an eye on your Bungie.net inbox to see if you’ve been drafted as a test subject. If you don’t hear from us, we still love you and we’re still working to get you into orbit.
Please continue to report any issues you experience on this forum.
Watch this space for updates.
UPDATE 1.0: We’re making progress toward a solution to the university network issue. A potential cause are security devices that don’t recognize Destiny network traffic. We’re in touch with the manufacturers of these devices to create an update that we hope will enable you to play.
Stay tuned as work on this continues. In the meantime, it might be a good idea to learn the contact information for your network administrator. Stand by!
UPDATE 2.0: We have isolated the issue and are working with security device manufacturers to release a fix this coming Monday, September 15th. Affected universities will need to apply the patch from the security device vendor to fix the problem. Once the patch is released, we’ll add details to this thread that you can forward to your network administrators. Stand by, be brave, and have a nice weekend.
[b]UPDATE 3.0: We have determined the cause at the root of most of the issues being encountered on university campuses. We have been in touch with network admins at most of the universities listed on this forum (thanks again for helping us help you). In summary, there are network security devices that have been incorrectly identifying Destiny traffic as a bit-torrent. We have also reached out the manufacturers of the security devices in question. They've been awesome, and have released an update that will allow you to play on a network protected by their hardware. That update will need to be applied by your local network administrators, assuming they have not done this already.[/b]
If you would like to put us in touch with the people in charge of your network, tell them to email us at email@example.com, or provide us with their contact information. Do not post it here!
We'll be working to solve every issue that blocks a Guardian from the Tower. Keep posting on this forum.
[b]I like how college students are so entitled that they need problems resolved within less than a week before they jump to the conclusion that people have given up on them[/b]. Fixing things take time. Rome wasn't built in a day. I'm a college student myself. I can't connect from Kean University dorms but I'm sure this will be resolved soon.