As someone who works on the other side of a toll free number just like that, I'd ask that anyone who does call treat the rep with a little decency and keep in mind that they didn't cause the problem.
A little respect and courtesy will get you a lot further than shouting and cursing. Beyond that, there are some things they just can't do, often because it's just not possible and other times because they're not allowed to.
Be kind, everyone.
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Cant agree more.