As SGT Fury said Bungie does not own Halo nor does it work on it anymore. If you can get hold of Bungie support another way maybe they could direct you better.
343 has taken over the Halo franchise for Microsoft.
The forums you are in now is based around their upcoming game Destiny.
English
-
So I should just recontact Microsoft support?
-
Unfortunately that's probably your best bet. Sorry that you have to bounce around between support services, but Bungie can't really help with your situation =\