Hey Zeeshawn,
Unfortunately Bungie is no longer in control of the Halo intellectual property, they passed it to 343 Industries a couple of years back. As a result, if you require official help to resolve your problem, you'll need to ask at [url=https://www.halowaypoint.com/en-us]Halo Waypoint[/url]. Good luck!
[url=http://www.bungie.net/7_Bungienet-Information-Desk/en-us/Groups/Post?id=59830012&groupId=18405]Bungie.net Information Desk[/url] | [url=http://www.bungie.net/7_Bungienet-Community-FAQ---22013/en-us/Groups/Post?id=59855003&groupId=18405]Bungie.net FAQ[/url] | [url=http://www.bungie.net/7_Destiny-Beta-FAQ/en/Groups/Post?id=63206239&groupId=18405]Destiny Beta FAQ[/url]
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hanks for the info. Pretty sad that I contacted Microsoft (Xbox) first and they sent me a link here to post the question.
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That's pretty ironic considering Microsoft themselves are entirely in charge of what is put into matchmaking!