The problem is a lot of people do not understand the work that goes into designing a game. I understand some games are trash, but the way fans go online and bash a game like its the worst thing in world has gotten to the point where I feel sorry for a lot of developers.
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There's little that can be done about it really. The industry by its very nature will always be full of bratty little kids who've only played a small handful of games and don't know the difference between a developer and a producer. Unfortunately, these people are able to broadcast their voice and muddy down the conversation about a game... you could call it democracy in action, but I call it mob rule. Not surprised the game is bad though, despite the work put into it. :/