Hey there, could you go to Settings, to Account Linking, and make sure 'display on public profile' is ticked for your game account. If you have any account linked that has no characters, and without cross-save being set up, then that can also cause an issue.
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Do I do that within this app?
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I am not sure, I'm only used to doing things on the website version. I assume it can be done and should work the same.
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I’ve got two accounts, I’ve just signed into the Xbox account and It shows that I’m linked to my ps5 account. It’s shows my characters there also, but when I sign into the bungie companion app it says I have no characters and that’s why I can’t sign up for a clan. I’m so confused.
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Are you using cross-save? Secondly, your game account is still hidden, which breaks certain site and game functionality. You need to get it to display on your profile. That's one reason why it may show no characters.
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Ok great I’ll try it in the morning, on the website Thank you for your help, but if I’m stuck do you mind me messaging you for further help
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Better to reply here but by all means, ask for further help if needed.