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7/29/2024 1:09:19 PM
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You will need to work with Epic support to recover access to the Epic account linked in Cross Save. https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide
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  • My current Epic account on cross-save cannot be verified, and I can't use game information from my other accounts on Epic through cross-save.

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  • If you cant regain access then your setup is permanently stuck as-is and cannot be altered. Bungie will not intervene

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  • Epic Support said that you will need to provide the Epic email address or display name associated with the Epic account cross-saved in Bungie to make it easier to find the corresponding Epic account.

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  • Bungie doesn't store our login information

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  • Epic staff said that my Epic account in the cross-save has been cancelled, and I hope you can help me unlink my old Epic account that I am now linked, thank you very much for your help.

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  • As was mentioned previously, if the Epic ID that is linked to your Bungie.net profile and Cross-Save cannot be recovered so you can log into it, it is permanently stuck as it is and will not be changed. Bungie will not forcefully remove it if you cannot log in to it.

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  • I re-registered my account and can log in, but now I can't verify this epic account, I can't disable cross-platform savings, I can't change bindings, I'm very sad, what should I do, can you help me reset the cross-save, thank you very much for helping me solve this problem.

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  • Edited by ADragonWithin: 7/31/2024 7:54:14 PM
    If you did not have Epic to recover the account, then registering with a new Epic ID is not the same one, even if you chose the same login information and display name. Only Epic can help you recover the account. If you cannot recover that specific Epic account, then Cross-Save is stuck as it is and will not be changed. Only you, through authenticating to the account, can make those changes. Bungie will not forcefully do so. Unfortunately, unless and until you can work with Epic to recover that specific Epic ID so you can verify and authenticate to it, nothing can be done and you can't get any other assistance here for it.

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  • My epic account was canceled in the case of being hacked, I have no way to stop it, he was gone when I found out, the epic staff said that all the information of the account was all gone when it was attacked, they didn't have my information stored, I am very sad, I really need your help to help me reset my epic binding, I don't want him to get stuck, I still want to continue to use him for the game, the platform of bungie is one that I like very much, I implore you to help me, it is very important to me

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  • Repeatedly asking the same question isn't going to change the answer. If the Epic acct cannot be restored then nothing can be done. Bungie cannot unlink the acct.

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  • I don't think it's fair that my Epic account information was completely wiped out when it was stolen, and Epic staff didn't have my information to help me recover my account, I hope you can reset the link to my Epic account in my crosssave so I can use it again.

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  • Let it go. Bungie cannot do anything to help. You need to work with Epic to get access to the acct. If they are unable to help you then you're cross save will be permanently set the way it is.

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  • I don't know what to do to get in touch with Epic Support.

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