Did you check the kiosk?
There's a kiosk in between Banshee (Weaponmaster) and Rahool (Engrams)... where you pick up that stuff.
Also make sure everything is downloaded, when I buy an emote pack... I always have to manually download and install it after I buy it.
It could be the case that something didn't automatically install with the other stuff.
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Yes, I have. I have also checked in collections.
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Add the "Help" tag to this post to get the mods attention. Have you logged out and logged back in since you bought it? That's the only other thing I can think of, sometimes that's required or there can be a slight delay.
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I've done all of this still none.