I have the exact same problem! Let me know if you found a solution!
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I deleted one of my characters seems to be the only solution unfortunately
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Did deleting a character unlock trials on your main character as well?
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Yes, I skipped new light and picked up the quest than switch to my main
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Thank you, it worked. Kind of wish the help team wouldn't gaslight us into thinking new light fixes it. Spent multiple hours on doing every new light thing only for it to not work.