There is no guarantee you will get a reply. If you don't get a reply within 30 days, then it's very likely they have considered your ban correctly placed. It's also extremely rare that they remove any game ban.
Also, being hacked is never a valid excuse for an account to violate Bungie's policies. This is why users are told to make sure their platform accounts are secure and to avoid account sharing. See the below links for help.
http://bungie.net/ban
https://help.bungie.net/hc/en-us/articles/360049024492-Contact-Form-Appeal-Ban-or-Restriction
https://help.bungie.net/hc/en-us/articles/360048721292-Account-Security-Guide
English
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Edited by jcarbal: 7/19/2024 11:19:07 PMI didn't use a hacking or any tool just since I'm in console, the only thing is that i use a VPN in my home
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Edited by Hi Im Swat: 7/19/2024 11:24:03 PM
Hi Im SwatBungie fan forever. Here since 2008. - old
[quote]I didn't use a hacking...tool [/quote] Never said you did. 🤔🤔 I just said that an account being victim of unauthorised access (hacked) is not a valid excuse for it to violate Bungie's policies. Regardless, you will just have to wait to see if you get a reply or not. If you don't get one after 30 days, you should consider that Bungie has looked into it and found it was correctly placed. You may have to play another video game. Nobody here can assist you. -
No no of course dont, just mentioned bc it's a reason in their policies but I just play normally this games since the last months
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Edited by Hi Im Swat: 7/19/2024 11:32:53 PM
Hi Im SwatBungie fan forever. Here since 2008. - old
Regardless, nobody here can assist you. All you can do is appeal and wait. No reply after 30 days? Still nothing you can do. There is no guarantee of a reply, this was mentioned in the appeal article. You may have to look into playing another video game if your ban isn't removed. -
Yes of course but thanks for clarify
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Hi Im SwatBungie fan forever. Here since 2008. - old
You're welcome. Enjoy. -
Do they even mark the ticket “close” or “resolved” or will it be marked as “open” forever ?
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Edited by Hi Im Swat: 7/25/2024 2:48:24 PM
Hi Im SwatBungie fan forever. Here since 2008. - old
50/50. Sometimes they close it, sometimes they don't. Just because it's still open does not mean it hasn't been reviewed, just means they didn't mark it closed. If it's been more than 30 working days (Monday - Friday) since your ban appeal, then it's safe to assume your ban has been correctly placed and will never been removed. Submitting multiple appeals will not help, they will be ignored.