Hello there[url=https://tuxydoh.com/images/hi.gif],[/url]
Unfortunately, Bungie does not restore lost or deleted items or characters. Characters can only be deleted in game by following a series of specific button/key presses and gear requires an elongated button press to delete.
[quote][url=https://www.bungie.net/en/Help/Article/12211]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.[/url][/quote]
If you, personally, did not delete anything then it is recommended that you change [b]all of your passwords, enable 2FA for [u]ALL[/u] linked accounts [/b], and review the [url=https://www.bungie.net/en/Help/Article/12718]Bungie Account Security Guide [/url]for more tips.
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So last time when there was a mass outbreak of update related deletions was all intentional? People don't hack accounts to delete profiles, that's insane. This isn't the first case of an update being to black for the lost of one or more characters
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From time to time an update makes it appear characters are deleted, however they are not deleted and it auto fixes within a short period of time, and impacts all characters on an account. More common than not, character deletions (especially partial such as in this case) they are deleted by a 3rd party, whether it is a "hacker", a friend that thought it would be funny, an upset ex, or a malicious recovery person. Bungie has completed extensive investigations and there is no bug that deletes characters.
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Wonderful insight. Can you check my recent forum post and help with that? The moderator that chimed in last night only asked one question then dipped
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I have 2FA active on my account, and I’m the only one that has access to my account. I received no texts for the 2FA, is bungie able to see if my characters were deleted in game?
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Characters can ONLY be deleted in game with a very specific series of button presses.
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So 10 years of progress is just gone? And there’s nothing they can do to help?
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Unfortunately that is correct. Deleted characters cannot be recovered.
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Alright then, thank you for the help. Honestly, I’m just gonna delete the game now. Kind of lost all motivation to play anymore now that all of that progress is gone.