This is an issue from your end. My son has had this issue since your parental controls service came out. We set it up because he loves doing raids and other activities with his friends. He was locked out of voice and text chat and I agreed to enabling them using the parental controls page. We set it up however the changes we made wont take place in game and we contacted customer support multiple times but each time they only respond with the same thing which is to tell us that we should set up parental controls which we have long before. Please help us. My son's bungie ID is OZ#2307.
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1 ReplyWe have the same issue. They have replied to me with what seems like a pre made template saying that it has to do with the new date of birth system. I have no problem with voice and txt chat myself, I have gone through the KWS verification and enabled my dependant to use text and voice chat but this is not reflected in game.