JavaScript is required to use Bungie.net

Help

Help us help you.
6/3/2024 8:24:41 AM
2

cross save issue: unknown account linked

there's an unknown steam account linked to my bungie profile. that account isn't mine and i don't have it's mail or pw, so i cannot complete the autentications to enable cross save and i can't remove the steam account eather for the same reason. basicly i'm stuck: cant remove it and can't continue with cross save cause i can't autenticate it. what can i do? thanks

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
  • Edited by ADragonWithin: 6/3/2024 11:57:45 AM
    In order to unlink an account or make changes to Cross-Save on this profile, you have to be able to authenticate to the relevant accounts. If you do not have access to the Steam ID, you'll have to work with Steam to recover it. If the Steam ID isn't yours, you'll have to work with the owner of the Steam ID to gain access to it in order to authenticate to it. Bungie will not forcefully unlink an account or disable/enable Cross-Save if you cannot authenticate the relevant accounts. Authentication is part of the security measures in place. Authentication was used to add the account, and authentication has to be used to remove it. - In addition to the above, if the account is not yours, then someone with access to one or more of your other linked platform accounts added the account, so I'd suggest reviewing the information here: https://help.bungie.net/hc/en-us/articles/360048721292-Account-Security-Guide .

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    1 Reply
    You are not allowed to view this content.
    ;
    preload icon
    preload icon
    preload icon