I am very frustrated, first I tried to change my name and it wasn't updating I tried multiple times. I thought that would be a bug as it did said settings updated but whenever reload nothing changed and when I just put random name it suddenly updated and changed my name into something I didn't wanted. This is not fair as when I tried to change my name with the one I wanted it didn't save and didn't even gave me error so I know what mistake I am making. Now I'm stuck with the name which I don't want it. Kindly, help I don't know what to do. I have bought all the expansions and even pre ordered the new one if my account have this name. I just can't make new account and loose my progress of hundreds of hours I put in the game. I believe this is not fair to have restriction on the gamer tag and the bug on their website. Kindly help me with the problem. I'm very upset with the experience.
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5 RepliesHey there, if the name wasn't being accepted, it meant it was hitting the name filter for whatever reason. When you tried a random name, it didn't hit the filter and got accepted. We were given a second name change token when into the Light launched, and they do stack with a previously unused one. If you're able to type a new name in, it means you do have another change available.