Hey there, you will need to work with Sony to recover access to the PSN account. Without it, you are unable to make any changes to your cross-save setup or account linking.
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I've tried this question many times, but it's hard to solve, can we try the solution in the picture? http://picture.gptkong.com/20240521/2224c1c6c85d4e483f88b2fc597e5ea0cf.jpg
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Edited by EckyThump: 5/21/2024 2:33:08 PMUnfortunately that option is only possible if you didn't have cross-save active. If the accounts were only linked, without cross-save, the individual accounts could be unlinked and connected under a new Bungie account. But with cross-save active, the number one step is deactivating it, it is impossible to do anything else (like unlinking) without that being done first.
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You need to work with PlayStation support to recover access to the account in order to deactivate Cross Save or unlink it from your Bungie profile. There is no other solution or workaround.