Hi there. Was your Xbox account linked to a different Bungie Profile and you recently switched it to a new profile?
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I might have a few months back but I do not have the log in information…
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Edited by GrundleBeans: 4/21/2023 6:06:18 PMAll emblems redeemed by codes or special offers are tied to the profile they were redeemed on and are therefor only accessible from Collections on accounts linked on that profile. By switching profiles, emblems in your inventory will not be removed, but will be lost if dismantled. To get them back in your Collections, you'd need to relink your account to the previous profile.
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Is there any way I can get some help recovering the account?
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To log into a profile requires you authenticate the login credentials of any account linked to it. For troubles logging in, you'd need to contact your account platform's support for help. Bungie does not have access to account login information.