Check in EPIC store that your purchase says "Completed" You probably weren't charged charged for the DLC by the initial point of sale. You want to see that EPIC actually charged your method of payment for the DLC. A friend had an issue where they purchased the Lightfall DLC in August 2022 through the Microsoft Store on XBOX. They immediately got the Sparrow, Quicksilver AR and other stuff in-game. When Lightfall launched, they tried to get the initial Lightfall intro mission and it said "Purchase of Lightfall Required". He checked the Microsoft Store on his Xbox, and the DLC showed the Pre-order purchase from August 2022 was declined because his credit card number had changed in the 6 months since he pre-ordered.

im having the same problem, epic isnt really doing anything other than checking in once a day to let me know that theyre still "looking into it." Ive had this problem for the last 3 days and radio silence from bungie on the matter as well.

Purchases and digital licenses are dealt with by the retailer, not the game developer. If you're unable to access your purchase, it's likely because there is an issue with your digital license. See the link below for help. https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content If that doesn't help, please contact the retailer you purchased the goods from.

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