Hi there!
Are you entering the same login information to access that account you are trying to authenticate? It needs to be the exact same login and your account must be in good standing in order to authenticate it and deactivate Cross Save.
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How is there no live support at Bungie for this? There's multiple people complaining about cross save. Only reason I got Destiny for Xbox was because I could play using my PS4 guards. And because there's an account I don't even recognize tied to my Bungie account already I'm boned. If there was live support, someone could at least tell me the email of the unrecognized account and I could figure it out. And having to try and explain this in a damn forum post is trash dude. Why provide a service to your players if it is has a catastrophic failure in it like not being able to remove unknown accounts
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Hi there! Bungie cannot remove any unknown account from any profile for any reason. [quote] Unknown Linked Accounts Bungie will not remove unauthorized Cross Save links from Bungie.net profiles. Players are recommended to not share their account details with anyone and to set up 2-step authentication on their platform accounts to prevent unauthorized access.[/quote] [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Source: Cross Save Guide[/url]
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Yeah, I’m putting in the same login.
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better then knowing your info and being locked out of your account cause u linked the wrong account and cant undo it cause u bought silver