To all, I just filed a complaint with the BBB against Bungie. I ordered a vault of glass jacket over a year ago and have yet to receive it. Each time I try to reach out to bungie store support, it takes weeks to months for them to respond (that's if they respond at all). Its actually quite pathetic that a company that prides themselves as being champions to the customer and providing feedback cannot provide me feedback on my order. Details on order: - I live in Canada and package was undelivered to my home so it was returned to bungie - all follow up questions and interactions are essentially unanswered - bungie support actually claimed it was delivered to me, yet the confirmation of delivery was the return to their warehouse I am at a loss for words at why they either cannot send my jacket or give me a refund.