Im having the same problem, trying to unlink and re link accounts but that is a hot mess too. THis is a known issue but there is no comment other than the "try relinking" banner on the prime site.
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And I've done unlinking and relinking and it hasn't helped. The companion app just taunts me with all the things that should be there but Amanda doesn't want to let me have them... She's hoarding all the loot for herself.
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I'm having totally different issue. Since last 2 months some of my rewards are gone from holiday and new ones are not showing up. I resent them on bungie. Net and they show up on prime side as claimed or now actually it says collected which is weird too And it says rewards were sent to bungie. Net but they aren't there. I've used this for over a year with no issues why now!