I read in the FAQ of what I think I did wrong and it says not to start a new character before enabling cross save or you may loose content. I started a new character on my Steam account then used cross save to import my PS4 characters and now I don't have the four seasons Witch Queen Deluxe Edition came with on my Steam account. I also didn't get the Duality Dungeon Key and purchased silver on Steam and bought the key in game. What is the solution to get the season passes I paid for? May I also get 2,000 silver added to my Steam account for the dungeon key I bought that should have been included? I promise to spend the silver in your store.
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#Help
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[quote] I started a new character on my Steam account then used cross save to import my PS4 characters and now I don't have the four seasons Witch Queen Deluxe Edition came with on my Steam account.[/quote] After purchasing the deluxe, did you enable cross-save before or after signing in? eg did you do Purchase deluxe -> sign in -> enable cross save or purchase deluxe -> enable cross save -> sign in? Passes/dungeon key are tied to the first set of characters to sign in post purchase so if you did the first option then your passes & key are tied to your steam characters.. You could try filling in [url=https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items]this form[/url] to see if they'll apply the content to your PS characters however it is unlikely. [quote]I enabled Cross Save and my characters moved successfully but my Season Pass(es) are unavailable. Season Passes are bound to the first Destiny account that a player logs in with after their purchase, even if no characters have been created on it yet. If a player's Season Pass(es) are unavailable it is likely due to them logging in to the platform they purchased the Season Pass(es) on prior to enabling Cross Save with a different set of characters set as active. The only way to access these misapplied Season Passes is to disable Cross Save and play on the characters they were originally applied to. It is not possible to transfer Season Passes between sets of characters..[/quote] https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide