I had trouble months ago claiming on Amazon app. Destiny icon would show with claim button below. Would show I claimed but I wouldn’t get the items. Clicking the Destiny icon and hitting “claim” on the subsequent page has worked since.
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Hmm, I'm not sure what flow this is on. I haven't been able to find the Destiny icon you're talking about. Just the grayed-out button for claiming the current rewards on the Prime Gaming page of the app.