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10/6/2022 7:06:13 AM
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Account got hacked

So one of my friends xbox accounts got hacked and he lost all access to his bungie account. Given that he took it during the time bungie support is offline, and us having the suspicion that he is planning on selling the account, i wanted to know if there is anything we could do until bungie support is active again? A fast reply would be appreciated
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  • Edited by GrundleBeans: 10/6/2022 7:47:13 AM
    Hi there. Bungie does not have a direct support line or customer service hours. The Help forums are Bungie's official place to get support, from staff, ninjas, mentors, and other community members. That said, unfortunately there is nothing Bungie can do about a hacked platform account. If your friend lost access to his account, he needs to contact Xbox Support to see if there's anything they can do. Bungie.net profiles are not accounts, they simply display the game data from the platform accounts players link to their profiles. To access or change anything on a profile requires signing into Bungie.net or the mobile app using the login credentials of an account linked to the profile. If your friend can't log into the account, there is no way for them to get access to their profile.

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  • Xbox account is not the same thing as bungie account. Does he have more than one platform linked to that Bungie account?

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