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9/23/2022 5:07:00 AM
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Not sure if this is the correct place I need to be contacting. I have a problem with my in game currency (silver) I only have 100 I have not purchased anything but a shader I had 1900 I believe. Is there a way I can get any help with my issue?

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  • Edited by OatsFX: 9/23/2022 5:41:23 AM
    Greetings! You could check your [url=https://www.bungie.net/7/en/User/Account/SilverBalanceHistory]Silver Balance History[/url] and see what may have happened to it. Edit: Also, I'm not sure if these troubleshooting steps apply for pre-existing Silver, but it may be worth a shot to try some of these out. I put them in a spoiler tag because it is pretty lengthy. [spoiler][b][u]Re-launch Destiny[/u][/b]: If the Silver is not added to the account after the time has passed, log out of Destiny and then log back into any Character. A successful Silver purchase should present players with a notification upon logging back into a Character. If the notification does not appear, check the current Silver balance from the Character Inventory screen. [b][u]Sign Out of Platform Account[/u][/b]: If the Silver balance does not reflect the purchased Silver amount, please close Destiny and completely sign out of the platform account. It may also be advisable to clear the cache on consoles or to restart the Steam or Epic Games launcher on PC. After logging back into Destiny, please check for a notification of a successful Silver purchase or check the Silver balance in the Character Inventory screen. [b][u]Contact Platform Support[/u][/b]: If the platform marketplace shows that the purchase was successful, please contact [url=https://support.us.playstation.com/]PlayStation Support[/url] to investigate potential issues with the transaction. [b][u]Submit Help Request[/u][/b]: If platform support is not able to identify or resolve potential issues with the transaction, please submit a help request using the [url=https://help.bungie.net/hc/en-us/articles/360049497031-Contact-Form-Missing-Silver]Missing Silver Contact Form[/url] below.[/spoiler]

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