I recently setup my crossplay for my xbox and have never owned a playstation until a week ago, so when I went to do it for my playstation there's already an account on there that needs to be authenticated and I cannot remove it because I don't know anything about it. Is there a way I can remove it without authenticating so I can put my actual playstation acount on there?
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#Help
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4 RepliesYour Bungie.net profile must be able to authenticate to an account in order to make changes to Cross-Save or unlink it, just like your Bungie.net profile authenticated to it to add it. Bungie will not forcefully disable/enable Cross-Save or unlink an account that you cannot authenticate to. You'll need to work with Sony to recover the account so you can authenticate to it. If you have Cross-Save enabled with an account that you did not add yourself, you should consider your save data as compromised as whoever did add the account can choose to make changes to it at any time. Please change the login credentials of your other connected accounts, as whoever added the account had to have access to one of your other accounts in order to log into Bungie.net with your profile.