I've had the same Bungie account for over 5 years now. When I first set it up, I had linked my old Xbox Live account to my Bungie account. Now, several years later, I no longer have access to the old Xbox Live account or the email address used to create the account. I've tried going through all the proper channels at Microsoft to no avail.
Is it impossible for me to remove my linked Xbox Live account from my Bungie account at this point? Do I just have to accept that I'll never be able to enjoy cross play between my Playstation account and Steam account?
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#Help
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If there is no way for you to access the old Xbox account then you won't be able to remove it from your Bungie profile. Bungie does not provide this service on request, so it's up to users to maintain their accounts. If you cannot find a way to regain access to the account, your only option is to abandon your current profile and start a new one with your active, working accounts. Doing so will sever access to any emblems you have redeemed to your current bungie profile. If you do wish to abandon your profile, you will need to add a separate, dummy account to your Bungie profile. Logging into Bungie.net with the dummy account will allow you to unlink your PSN and Steam accounts. From there you can log into Bungie.net with one of your existing accounts to create a new profile, and then continue on to setting up Cross Save.