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Edited by AirTiaz: 9/12/2022 10:50:12 PM
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Cross save error

Hi, i have a problem with cross save, i had xbox account and now i am on play, i have done all the cross save steps to pass my characters but even though i have authenticated both platforms my pg's don't show up on play. I would not want to disable the cross save and try again because of the 90 day time limit. Why I don't see my pg's on play despite the fact that I have enabled cross save and authenticated both platforms? Thank you
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  • If you had read the screen and followed instructions you wouldn't have chosen the wrong primary account. As such you must disable and wait 90 days to enable the accounts again in proper configuration.

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  • Because you chose your PSN as the main of your Cross-save instead of your XBL?

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  • When you setup cross-save, you selected your PSN account as the active save data. This would be why you cannot access your Xbox characters on either platform, as that data is dormant. In order to change your active save, you will need to deactivate cross-save, and wait out the 90 day cooldown period for doing so. If you purchased silver on any of your accounts within the last 90 days, then you will first need to wait out the lockout timer from that purchase. Do not make further silver purchases during this time, or it will reset the timer. Once the timer has elapsed, you can then proceed with deactivating cross-save, as above. Feel free to read through the linked article below, for more information on the cross-save policies: https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide

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