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8/25/2022 9:05:49 PM
3

Lost my progress

Hello bungie I will get right into it. Today morning my time 8/25/2022 I was playing Destiny 2 with friends and everything was fine. Electrecity went down for couple of hours and after I logged in after hours I found that I have lost all my characters and lost all my weapons(stuff) in my vault. The only character i see is just Warlock 1355. it was really weird and frustrating that I couldnt be able to recover what I lost. Keep in mind that I checked game history and stuff for privacy I see no one logged in my account so clearly I am not getting hacked and someone deleted my characters etc. Something is wrong with my account and I couldnt be able to find the right place to contact the Customer Support so I made this thread I wanna know what was the cause of the lost progress that I have lost. - Lost Characters - Lost legendary shards - Some of my items in my inventory are missing and some of them are still there. What is more weird is I have 3 stacks of Enhancement core (1 stack is 999 and 2 stacks arent even max they're separated, enhancement core never separate they only separate when they hit Max 999. The picture down below should tell you what I mean exactly. https://imgur.com/a/67PGPju - My Eververse collection (shaders, ships etc) are still there. Please if this is not the right place to contact the Customer Support someone should help me so I can send you my email to contact more on private. Thank you Regards

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  • Hopefully it gets fixed as soon as possible

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  • All progress is saved in Bungie's servers, so whatever happens to your PC/Console has no consequence on characters/stuff/game progress. Characters can only be manually deleted.

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  • I forgot to mention that my triumpth/collection are still the same along with my season progress. but my characters and vault/inventory are 100% missing. I am no longer in a clan as well. clearly it looks like someone hacked my account but when I check the login history/game history I see nothing at all. and I never share my account detail with anyone. Electricity went down, hours later I logged in and everything was missing just like that. Bungie please there is NO PLACE to contact you direclty the only thing i can submit a ticket is from reappeal a ban or make a ticket to report a cheater and that is not the right place to go Please I hope you take this as a serious matter since I spent DAYS and MONEY on it.

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