I think CrossPlay is a good idea, but they do need to make some major changes to fix connections between platforms as well as matchmaking (having it enabled vs disabled)
Obviously there are networking issues, so all I can say about that is "fix it".
As for matchmaking, It appears that each platform can be in 1 of 2 completely separate pools. The CrossPlay pool OR a pool for everyone on that platform who has disabled CrossPlay. That needs to change. There needs to be a single player pool where the CrossPlay Enabled algorithm and CrossPlay Disabled algorithms (one of each platform) pull from. I know the implementation is likely harder than it sounds, but that should be how it works.
Example Behavior Expectations:
If I'm on PS and I disable CrossPlay I should be able to match up with other PS players regardless of their CrossPlay settings. If I'm on PS and have CrossPlay enabled then I could get into an All-PS lobby or a CrossPlay lobby.
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