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Edited by Prideless: 3/8/2022 7:52:23 PM
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XBOX account hacked, don't know how to get hold of my characters and Bungie account again

Hello, I'm writing this very desperate. Destiny is basically the only game I play consistently since 2014. Now at the weekend my XBOX a account got hacked and I got locked out. The hacker changed passwords, emails and security email as well. I'm completely locked out. I am wondering if I can disconnect my Bungie account from my Xbox account before the hacker does any more damag than he already did. For example he renamed the Gamertag and wrote some insulting messages on XBOX live and offered my account for sale. Microsoft account restore has been tried but they already taking 3 days without any reply. Can I somehow lock my Destiny account on a PC via Steam? Note that my main platform is XBOX and I have barely ever played on Steam. Also, anything that requires me to enter my account info for XBXOX account like on Destiny.com is impossible since the hacker changed the account name/login mail directly and MS sites say my account doesn't exist anymore. Please I really need help. i can provide account info in a secured chat/connection if need be.

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  • https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide [quote]Destiny Player Support and Bungie cannot modify platform accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log into all linked accounts to prove ownership of them prior to modifying your Cross Save status. If you believe your account has been compromised, please contact the platform’s support for that account to get assistance with account recovery options. For more details on how to help protect your Bungie.net and Destiny accounts in the future, please see our [url=https://www.bungie.net/en/Help/Article/12718]Account Security Guide[/url].[/quote]

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    • Edited by GrundleBeans: 3/8/2022 8:01:12 PM
      Hi there. Destiny Player Support and Bungie cannot modify platform accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log into all linked accounts to prove ownership of them prior to modifying your Cross Save status. If you believe your account has been compromised, please contact Xbox/Steam support for that account to get assistance with account recovery options. For more details on how to help protect your Bungie.net and Destiny accounts in the future, please see our [url=https://help.bungie.net/hc/en-us/articles/360048721292]Account Security Guide[/url]. [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url]

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    • [url=https://help.bungie.net/hc/en-us/articles/360048721292]Account Security Guide[/url] [url=https://help.bungie.net/hc/en-us/articles/360048717732]Deleted Item and Character Policy[/url]

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