If you have cross play set up- log into d2 on steam and change the voice options to allow voice chat. Should fix on console.
If no cross play check the options. There is a switch to turn it on/off.
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Thanks for the reply. Yes I did check on steam and everything is on and enabled. I will say that it was only on Xbox where I was having the issue at first but not on PlayStation. But now I’m having the same issue on both consoles. I cannot find a solution.
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Eg an option in xbox…but sounds like a setting on d2 on pc that you can change to fix…happened to me too