So I was playing solo trials today (february 8, 2022), and i was playing a fresh mercy card. Lost my sixth match (got rolled) but got the message that i was granted mercy. I win the next two matches but i didn't get the message that i was granted access to the lighthouse. So i go and check my card and see that my flawless box had a cross through it. I can't prove i didn't reset (i don't record my gameplay), but i'm sure i did though. But i felt hot so i reset my card, but lost my first match (not intentionally, just got rolled again). I go and check the card to reset and my flawless box is crossed through again. Normally the box should still be filled and just have the text "your loss has been forgiven". What do i do?
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Nothing Bungie can do about this sorry. All you can do is try again but remember reset is in 1hr 15min.