Hello so as you can read in the title my steam acc got hacked and the person who hacked my acc deleted all my chars and all my stuff i had in my safe is gone and he made on his own 3 titans one as human and 2 as and exo before this happened i had one of each class so one hunter one titan and one warlock i allready wrote the support but i couldnt find the right support for that so i wrote the ticket to the cheat support 2 days ago and i still got no answer, did someone else got a problem like that? can i get my stuff back? all help is welcome thank you
English
#Help
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Unfortunately, Bungie does not restore lost or deleted items or characters. [quote][url=https://www.bungie.net/en/Help/Article/12211]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.[/url][/quote] If you, personally, did not delete anything then it is recommended that you change your passwords, enable 2FA and review the [url=https://www.bungie.net/en/Help/Article/12718]Bungie Account Security Guide [/url]for more tips.
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2 Replies2 words: 2 factor
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Edited by Mike1985Ormsby: 1/27/2022 5:47:42 PMNothing can be done. Account responsibility is down to the user. Bungie policy also states that they don't restore lost or deleted items/characters. Make sure in future you use 2 factor authentication on your account.
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[url=https://help.bungie.net/hc/en-us/articles/360048721292]Account Security Guide[/url] [url=https://help.bungie.net/hc/en-us/articles/360048717732]Deleted Item and Character Policy[/url]