Hey! Did you link your Xbox account through the [url=https://www.bungie.net/7/en/CrossSave]Cross Save page[/url]? If you go to that page, you will also be able to view your Cross Save setup and your linked accounts.
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Thanks for the reply. Yeah in my cross save setup it looks fine. It has even picked up things like I've bought Witch Queen (which I have). But when running destiny on xbox it's still the "old" guardians and if it has added the account to Cross Save properly I shouldn't be able to unlink the account without disabling cross save [url=https://ibb.co/DbfxZs6]Cross save setup[/url]
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OatsFXBeing nice goes far. - old
You've said you have tried unlinking and re-linking multiple times. After you unlink, what does the [url=https://www.bungie.net/7/en/CrossSave]Cross Save page[/url] say? -
It appears correct, the Xbox account has no details, with an option to link an account. I’ve tried to add my Xbox account using this method - it asks me to sign in, then warns me it will automatically be added to cross save and I accept. But the Xbox account doesn’t have the cross save characters / guardians. I’ve also tried to link the account through Settings > Account linking and it’s the same process with the same result.
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OatsFXBeing nice goes far. - old
Have you tried in a different browser or even the mobile companion app? Bungie has a list of things on the [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Destiny 2: Cross Save Guide[/url] to try if there are any authentication issues when linking accounts. [quote]Players experiencing authentication errors when attempting to Cross Save may want to try the following to resolve their issue: 1) Clear the browser's cookies and cache 2) Open an incognito private window 3) Use another browser 4) Try the official Destiny Companion app instead of a browser Players will have to keep trying until the authentication is successful. All linked platform accounts must be authenticated in order to enable or disable Cross Save.[/quote] -
Thanks again for the reply. Yeah I tried chrome and Firefox, clearing cache, incognito mode and through the companion app with no luck. If I log into bungie.net with the Xbox credentials it shows me the cross save character and I can see the other accounts linked (PS, Stadia, Steam) it’s just when I open destiny 2 on the Xbox it’s still the old guardians instead of the cross save guardians. I see bungie is having issues with connections and authentications - although I don’t appear to be having an issue with authentication, no errors and from bungie.net everything looks right - but maybe it is related, so I’ll wait until these issues are resolved and try again. I just wanted to make sure I wasn’t missing something I should be doing. Thanks again for the help