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1/13/2022 6:03:48 PM
10
Unfortunately, Prime Gaming items can only be claimed once. Since your account wasn't linked correctly but you already claimed the item, it can't be claimed again. However, you should be okay to obtain next month's Prime Gaming items.
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This is such a poor response. I re-linked and followed instructions last month and this is the 2nd month in a row this has happened. I have claimed prime rewards without issue in the past and friends of mine haven't done anything different than me but are experiencing no issues. Why should we be penalized for an issue caused by Bungie? I didn't have my account linked incorrectly! I don't share an account! None of this reasoning applies to be but I miss out on two drops because your system is broken?
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No. You need to escalate this issue. This needs to be fixed Bungie. This is not an acceptable outcome.
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This is my second month in a row trying to claim and haven't received anything. Re-linking did nothing with the "next" month's loot.
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What do you mean this is your game everything is possible issue people with codes to get the rewards! Mine sopped without doing anything on offer 23 witch was on 10 of NOV. Then you go with your sketchy troubleshooting which makes no difference. And then you blame on people that they’ve done it wrong so then they missed out on content. Beyond everything Prime should end partnerships with utterly useless support!.
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Edited by Ketch: 1/14/2022 4:06:59 AMNote the "should be" here. I don't really see why this is so difficult to solve? Generate items, send items to players affected. I have missed the last two months as well due to the broken process. The correct CS thing to do is send the items to everyone in this thread stating they did not get them. Come on Bungie...
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This isn't an answer. Saying "well you all got screwed on your rewards because we didn't put out a clearer way to fix this prior to everyone redeeming again... tough -blam!-." Like this is absolutely insane. You all have a code redemption process ON YOUR SITE and you don't use that (other Prime campaigns use 'em with no issue). Instead this weird 'well link it up and hope it works' method, especially when the revoking connections buttons don't work on most of the things.
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Edited by GeoKetch: 1/13/2022 8:57:07 PMHonestly, if link permission on the bungie side is revoked it should send something to Amazon to tell their system that there isn't a link anymore. What a flawed system. I'm in the same boat as some others here where I revoked the link and then forgot that I had and claimed the most recent reward, thus losing out on the drop. I have since re-linked my account but am frustrated and disappointed that I will miss out.
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Edited by RAPTORGHD: 1/13/2022 7:01:11 PMHello, I dragged the same error from last month, doing this it seems that now if I have everything configured well, for the next month. But it doesn't seem fair to me that due to a failure in your links when linking twitch, all users of this post have run out of rewards. It would be very good, if you sent all the users who posted here a key with the rewards, to compensate for the failure. For your part, you should only have added the link that you have provided on the page where all the account links are made ... Since I believe that this link is here the first time it appears on your entire page. I hope we can recover these lost rewards in some way, because the fault here is primarily yours and not the users. Regards, and thank you very much
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Hear! hear! This.
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Edited by Ÿsanthïs™: 1/13/2022 6:19:56 PMi did relinking already last month and was not able to claim the new rewards from this month. so, something is not working here. please investigate further. thanks ps: in addition, please advise why i am not able to "unlink" some apps; if this has something to do with crossave, i have never enabled it before. (how to put a screenshot in here?)
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While not the answer I was looking for, I appreciate the resolution. Can you try to have the account re-link URL in the Prime Gaming FAQ section fixed? If that link had worked, I wouldn’t have this issue.
