I am constantly having issues claiming Prime Loot. I have been lucky lately, I guess, but I claimed this current one and did not receive my loot. There is something messed up with the linking between Prime and Bungie. I have linked/relinked which has not helped. I've missed several loot offers in the past thanks to this problem.
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I have this exact same problem and Bungie just denied my support request because it was off topic for the form. There's not a correct -blam!- form. How do I submit a claim for the items? Here? My last thread was a -blam!- year ago and no Bungie support people ever responded. Not resolved either. Read my message history, it's like, the last ones.