I preordered Beyond Light last year. I have it installed along with all the preorder deluxe edition goodies. I've been playing since Season 4 and haven't done any of this through Game Pass. HOWEVER, Eververse is telling me that I DON'T own it and Xbox Marketplace says I have it installed, but that I don't own it. I have no access to the campaign or my Stasis subclass. How can I get this fixed?
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Hello there[url=https://media.giphy.com/media/KOVlHmbBA09XO/giphy.gif],[/url] Unfortunately, Bungie has no control over the licenses, so you will have to work with the store's support team to have them verify your purchase and restore any licenses as needed. [url=https://support.xbox.com/en-US/?xr=footnav]Xbox Support[/url]
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1 ReplyYou will have to Contact Microsoft as this is a license issue make sure to have your receipt and date details of the purchase at hand. Bungie has nothing to do with licenses.
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Contact xbox support to see why your license got removed.